Carbonite cost second computer
- #Carbonite cost second computer upgrade
- #Carbonite cost second computer software
- #Carbonite cost second computer code
- #Carbonite cost second computer trial
- #Carbonite cost second computer password
I’ve left comments open on this blog post so that if you’ve had a GOOD experience with Carbonite, you can leave it here.
#Carbonite cost second computer password
It’s now more than a year later and I’m still getting comments and page view on this post.Ĭarbonite was johnny on the spot responding to this review and I hope they’ve “fixed” their automated password retrieval problem in the meantime. Carbonite has had more than a year to address the problems outlined above. The date on this review is June 21, 2008. POST SCRIPT NOTE: This blog post is an example of “the internet never forgets”. However, I don’t think I was being unreasonable in expecting to be able to retrieve my password without calling customer service. I want to be clear – I understand that customer service is a bitch!!! Customers are unreasonable at times in their demands.
However, in the end I’m happier with C&W Computers in Stuart, Florida than I am Carbonite…why? Because C&W Computers in Stuart, Florida included VIP customer service in EVERY sale! Carbonite cost less than $90 for two years of service. It cost $500 to have the guys at C&W Computers in Stuart, Florida replace my hard drive and set up the new backup option. It’s backing up EVERYTHING I need, not just the data files.
In all fairness, the guys at C&W were impressed by the amount of data I have on my PC… which is why they set me up with an external hard drive AND Symtantec Backup Exec. However, it did restore the backup of my data files to my new pc over the course of a week.
#Carbonite cost second computer software
Carbonite DOES NOT back up your software though. Heck, better yet, why not include PRIORITY SERVICE for ALL of your customers!!!Ĭarbonite did a great job of backing up my files. I picked up the phone as a last resort… only to find I was being asked to pay MORE for customer service.Ĭarbonite, you should have offered me the priority service information BEFORE I purchased. I had tried to use their “hands free” password reset option. However, I still have a really bad taste in my mouth over the whole VIP customer service deal.Ī little more than 2 weeks earlier, I had paid a fee to use their service for 2 years. In the end, I did get through, I did get my password reset and I did backup the files to my other PC. IF I HAD NOT HEARD THAT THERE WAS NO ONE ELSE WAITING… I MIGHT NOT HAVE BEEN UPSET!!!
#Carbonite cost second computer upgrade
I then spend the next TWENTY MINUTES on hold listening to beg notices to upgrade to VIP customer status which also lets me know that I’m the “first” caller in line. I am greeted with a message that tells meī) for another $20 a month, I can get my calls answered immediately. So, finally, I pick up the phone and call. IT IS MY SINCERE HOPE THAT THEY HAVE WORKED THAT “KINK” OUT OF THE SYSTEM. PLEASE NOTE: I TRIED TO NOT “BOTHER” CARBONITE AND USE THEIR AUTOMATED CUSTOMER SERVICE OPTION.
#Carbonite cost second computer code
They sent the password recovery email, but it included a code that wasn’t needed on the password recovery page… and didn’t send the code that was required. The password I set didn’t work… so I tried to retrieve my password using their system. The process of transferring the subscription was fraught with problems. Once the software was installed, then I tried to transfer my Carbonite backup to the new PC. Mark (my favorite tech at C&W Computers) went to work diagnosing the problem and I went home to a business that was now officially “on hold” until I could access my files.īut I had Carbonite! YEAH! I also had purchased an Alienware computer to serve as a business backup, so I installed my software onto the beastly monstrosity.
(C&W Computers in Stuart, Florida but the link provided to their website now loads some spammy site trying to get you to run an online virus check. I packed up the beast and dropped it off at my local computer repair shop. On May 22, I entered my office, turned on my computer and was greeted with the dreaded blue screen of death. On May 8th, I signed up for 2 years of Carbonite service. I had worked during the backup and hadn’t noticed any drag at all of either my system or my online experience. I signed up and when 30 days was up, my backup still wasn’t complete but I signed up anyway.
#Carbonite cost second computer trial
Back in April, I got an email from my FTP software people offering a free 30 day trial of Carbonite Online Storage.